What is HIES?

HIES is a consumer protection organisation covering the installation of renewable energy and home energy efficiency products. By respecting, protecting and educating consumers our aim is to transform consumer protection within the home energy market.

How does HIES protect consumers?

All prospective members must endure a rigorous accreditation process before they can join our trusted network of installers. Once approved, they will be subject to annual vetting to ensure they are adhering to our scheme rules and code of practice.

In addition to free deposit protection, free stage payment protection and free insurance backed guarantees, consumers using one of our accredited members can benefit from our robust, Chartered Trading Standards Institute (CTSI) approved alternative dispute resolution service, thus ensuring they are protected at every step of their customer journey.

UK Solar Services Ltd is a member of HIES

When you enter into a contract with a HIES Member, like UK Solar Services Ltd, to install renewable products at your home you should receive the following:

Vetted and accredited installers

All members have successfully passed HIES’ strict accreditation process for the product (or products) they want to be accredited for. HIES also monitor them continuously.

Consumer advice line

HIES are on hand to answer any questions you may have once you have entered into a contract with a scheme member.

Deposit and stage-payment protection insurance

This covers up to 25% of the contract value (maximum limit of £5,000) for 120 days (from the date you sign the contract), once your installation has been registered with us.

Insurance-backed guarantee (IBG)

An IBG provides protection if your installer ceases (stops) trading and cannot honour the terms of their written guarantee. You will receive an IBG once the member has added in a date on our system to show when they completed your installation.

Alternative dispute resolution

HIES’ expert mediators are always on hand to help resolve any disputes you may have with one of our members.

Access to an ombudsman

You will have free access to an ombudsman if we cannot settle your complaint.